About the Audit
Know where digital will help, and what to fix first
The Problem
Social enterprises usually build their digital setup bit by bit. A new tool for a funded project. A spreadsheet made by someone who has since left. Impact data collected differently by every team. Over time it gets hard to see what’s working, what’s risky and where to start. Our method gives you a clear picture before you spend time or money on change.
The six things we look at
Service
We follow the journeys that matter, from referral or sale through to delivery and follow-up, and check they work for the people you serve and your staff, including hand-offs and offline steps.
Data
We check whether your information is accurate, easy to use and actually helps you make decisions and show your impact, without piling on reporting admin.
Inclusion
We look at whether people can find, understand and finish using your service, including disabled people and people with low digital confidence, and whether there’s a real alternative route.
Safety
We look at how well people, information and your service are protected, including sensitive data, backups you’ve tested and what happens if something goes wrong. This is a practical review, not a certification.
Tools
We map what you use and what it costs, who controls it, who supports it and how easily you could recover or switch if you needed to.
People
We look at leadership, skills, time and who knows what, so your digital setup doesn’t depend on one person, one supplier or one funding cycle.
What you get
An honest picture you can act on. We tell you what’s working, what needs attention, what’s at risk and what we’re not sure about yet. You get a short list of priorities, each with a named owner, and we check back in to see whether the changes helped.
Who is it for?
Built for social enterprises, CICs and other mission-led organisations, from a handful of staff to a few dozen. Big enough that things have got messy, small enough that no one owns digital full time. What you need to decide matters more than how big you are.
Ways to work with us
Start with a quick Healthcheck, or go straight to an Assessment if you already know what you need to decide. You own the findings, and there’s no obligation to hire us for the fixes. Get in touch and we’ll agree a price that fits your organisation.
Free Digital Health Checklist
A quick self-check for social enterprises, CICs and values-led teams. Tick every box you can answer with confidence. The blanks are where your time and money are leaking, and where to look first.
FAQ
Do you have any other questions?